Policy

At The Simple Auto Shop, we take pride in delivering honest and dependable auto repair services to our Virginia community. The following policies help ensure transparency, safety, and customer satisfaction.

1. Estimates & Authorization

• In accordance with Virginia law (§ 46.2-1235), written or digital estimates will be provided.
• No repairs will be made without customer approval. You will be notified if any additional issues are discovered during service.

2. Warranty on Parts & Labor

• We stand behind our work with a 2 Year, 24,000 mile Nation Wide Worry Free Warranty (unless otherwise specified).
• OEM and aftermarket parts may carry additional manufacturer warranties.

3. Payment Policy

• Full payment is required at the time of vehicle pickup. Mechanics liens may be placed on vehicles until repairs are paid for in full. 
• We accept cash, major credit/debit cards, and select financing options.
• Checks may be accepted at management’s discretion.

4. Vehicle Storage

• Vehicles not picked up within 48 hours of repair completion may incur a daily storage fee of up to $25/day.
• The Simple Auto Shop is not responsible for any personal items left in vehicles, we will not be held responsible for any loss or damage to the vehicle or articles left in vehicle in case of fire, theft, accident or any other cause beyond the control of The Simple Auto Shop.

5. Diagnostics

• Diagnostic fees apply for identifying issues and are non-refundable.

6. Safety, Licensing & Insurance

• Our technicians are certified and follow all safety regulations.
• We are fully licensed and insured as required by the Virginia Department of Motor Vehicles (DMV).
• We follow all environmental disposal and recycling guidelines.

7. Privacy

• We value your privacy and are committed to protecting your personal information. Any information you provide when requesting a quote or scheduling a service is used solely to fulfill your request. We do not share your information with third parties, except when necessary to complete your service or as required by law.
• To protect your data, we have implemented appropriate physical, electronic, and administrative safeguards to prevent unauthorized access, ensure accuracy, and maintain the secure use of the information we collect.

8. Text Messaging Consent

• By providing your mobile phone number, you consent to receive text messages from The Simple Auto Shop related to appointment confirmations, service updates, and other service-related communications. Message frequency may vary. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP.

• We do not share mobile opt-in information with third parties for marketing or promotional purposes

9. Customer Satisfaction

• If you have concerns about your service, please contact us directly.